How do I approve transfers and payments?
Before you start
- Make sure MoneyAuth is installed and paired with your account.
- Allow notifications on your phone so you receive push requests.
Internal transfers (between your own NoveNorth accounts)
- Transfers between your own accounts (e.g., DKK → DKK, EUR → EUR, or between two business accounts under the same customer) do not require MoneyAuth approval.
- They are usually executed immediately or on the scheduled date if you chose a future date.
- You'll see the receipt directly in Transactions.
Payments leaving the account (external recipients)
- All payments to external recipients—e.g., standard bank transfers, Giro/FIK payments, and international transfers—require approval in MoneyAuth.
- When you press Pay, you'll receive a push request in MoneyAuth. Open the app, verify the amount, recipient, and date, and approve.
If the push notification doesn't appear
- Open MoneyAuth manually—the request is usually waiting there.
- Check that notifications are enabled for MoneyAuth on your phone.
- Verify your internet connection (Wi-Fi/mobile data).
Scheduled/future-dated payments
- If you select a future date, you approve now, and the payment will run automatically on that date.
- Until the processing date, you can find it under Scheduled and cancel if needed (MoneyAuth required).