If an expected incoming payment is missing, possible reasons include:

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  Processing time – Bank transfers can take up to 1–2 business days, depending on the sender's bank. International transfers may take longer.
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  Details check – Ask the sender to verify they used the correct details (sort code and account number / IBAN, and SWIFT/BIC if required).
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  Pending posting – Some transfers aren't posted until after the bank's daily cut-off time.

If you still haven't received the funds after a couple of business days, please contact our support. We'll help trace the transfer.